Planning a school trip is no small task, but with TCBC, you’re in expert hands. For years, we’ve been dedicated to providing unforgettable, educational experiences that are as seamless as they are inspiring.
But what truly sets us apart?
1. A Personal Touch That Goes Above and Beyond
At TCBC, we believe personalised service makes all the difference. On many of our tours, it’s not unusual to meet our team members in person, including our Directors. By greeting our groups in person we provide a friendly face to the experience and show our genuine commitment to the school’s journey. Our Group Leaders truly appreciate this added personal touch:
"Expectations and objectives were 100% met. After my initial video call with Dan at the beginning of planning and in subsequent email correspondence with other staff members, I had every confidence in the company’s ability to deliver what we had agreed. I was bowled over by how competent, organised, and knowledgeable the company was. Dan meeting us in the DDR Museum on the Sunday we arrived was both unexpected and very much welcomed. It really showed how much we mattered to your company, and we thought it was a lovely personal touch.
"We really appreciated the fact that Ben came to visit the school the first time we used TCBC."
“During our Berlin trip, Dan, the owner came to visit us on the tour as well, which was a lovely touch!”
This level of care and personal connection means every trip is a partnership and a shared adventure, not just “another tour”.
2. Customisation and Flexibility
We take pride in getting to know each school’s unique goals, preferences, and requirements. Whether it’s a history tour of Berlin or a science-focused trip to Geneva, our itineraries are tailored to match the learning objectives and interests of each group.
“TCBC is much better (than the previous company we used) in terms of organisation and service, with a focus on tailoring the tour to what we wanted and needed.”
“On both occasions, I appreciated how realistic the timings were. At no point did I feel we were rushing between locations because of tours booked too closely together. While this may seem like a small thing, it allowed us to properly experience Berlin without feeling it was done at a breakneck pace.”
3. Responsive and Detail-Oriented Communication
We understand the importance of smooth and efficient communication, especially for busy teachers managing full schedules. Our team goes the extra mile to ensure that every detail is communicated clearly and promptly, making the planning process as seamless as possible for trip leaders.
Reflecting on their experience, one client said:
“When teaching full time, the data input tasks are so hard to fit into the day-to-day routine. When TCBC emailed a spreadsheet with all the details input, I almost cried with joy! This made a huge difference to me as a trip leader and saved me hours of work! The communication and texts you send were spot on, and somebody always responded quickly!”
Another teacher noted our attention to detail:
“You pay close attention to detail and communicate very regularly with us about all the small details.”
While we prefer to let our actions speak louder than words, this feedback highlights our commitment to quick communication:
“TCBC were really helpful in responding promptly to emails and requests. Thank you for organising a great visit!”
With TCBC, you’re never left wondering about next steps or minor details, our team is here to support you every step of the way, making the process easier and more enjoyable.
4. True Value
While we may not always be the lowest-cost option, we are dedicated to delivering exceptional value for every pound spent. We work closely with teachers and educational advisers to create itineraries that are rich in educational content and memorable experiences, ensuring each school trip is impactful and enriching for students.
As one client put it:
"TCBC is a bit more expensive, but offers better value for money."
From the educational quality of our tours to the commitment of our team, we believe the experiences we offer are worth the investment. The confidence and peace of mind we provide throughout the process and the exceptional experience on the ground make our tours an invaluable part of each student’s education.
5. Our Sustainability Promise
As part of our ongoing commitment to sustainability, we’re taking proactive steps to align with the best practices of travel providers who are dedicated to leaving a positive environmental footprint. While our mission as a school travel company is to open the world to students, working in the educational sector also means we’re deeply invested in preserving the planet for future generations. Through our sustainability initiative, we promise to offset carbon emissions on every school trip we organise.
6.Safety
The safety and wellbeing of our travellers are always at the forefront of everything we do. We understand that things can sometimes go wrong, and when they do, we are committed to working tirelessly to resolve any issues and ensure a smooth experience for all. Our clients appreciate the efficiency and personal touch we bring, which makes a real difference, especially in stressful situations.
In the words of one Group Leader:
"In comparison to others, you are so much more efficient and have the personal touch, which goes a long way. We know as well that if things go wrong, you will work all hours to get it sorted—you did get us all back from Istanbul a few years ago when the snow came down!
Another example of this commitment came during a challenging moment this summer, when a worldwide IT outage led to a trip cancellation. The teacher was relieved and grateful for how swiftly the situation was handled and the trip rescheduled:
"I am extremely satisfied with how TCBC managed the situation. They took “above and beyond” to a new level and turned what could have been a disaster into a triumph. From the moment the trip was cancelled, they sought to find a solution, with their Director, Dan, personally contacting several times and to inform me that the trip could be rescheduled.”
7. Loyal Customers
Last, though certainly not least, we’re proud to have built lasting relationships with hundreds of schools and educators who return to us year after year. Our commitment to exceptional service and reliable travel experiences has earned us the trust of many, and we’re honoured to be their go-to provider for educational trips.
We always appreciate receiving feedback from our long-term, satisfied customers:
"I have not used anyone other than TCBC for over a decade."
"I have only travelled with TCBC since I have been working in education."
"It's been so long since I used anyone but TCBC!"
These testimonials are a testament to the trust and satisfaction we’ve earned over the years, proving that we consistently meet the needs and expectations of our clients. Take a chance on us - we’d be delighted to help you plan your next school trip!